Discover Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against DISCOVER BANKsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
32,667
Timely response rate
100%
responses within 15 days
Per $1B deposits
285.9
using latest reported deposits
Complaints by year
- 20202,580
- 20213,337
- 20224,192
- 20235,211
- 20246,924
- 20258,632
- 20261,791
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 8,527 | 26.1% |
| Credit card | 6,783 | 20.8% |
| Credit card or prepaid card | 5,648 | 17.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 4,551 | 13.9% |
| Debt collection | 4,068 | 12.5% |
| Checking or savings account | 1,831 | 5.6% |
| Student loan | 412 | 1.3% |
| Money transfer, virtual currency, or money service | 348 | 1.1% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “DISCOVER BANK”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.